Microsoft Product Support Reports

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.

The tool offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business Networks, Server Components, Windows Update Services, Exchange Servers and SQL and other Data Stores (MDAC) . Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection. Please read the readme.txt files for more details about the information collected by each category.

There are two executables, that correspond to each specific OS architecture, 32 or 64 bit. Please make sure to download the version that correspond to your system architecture.

You may install and use an unlimited number of copies of MPSReports solely for the purpose of gathering system information necessary for your support professional to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.


System requirements

Supported Operating Systems: Windows 7, Windows Server 2003, Windows Server 2003 R2 (32-Bit x86), Windows Server 2003 R2 x64 editions, Windows Server 2003 x64 editions, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP, Windows XP 64-bit

* Requires Microsoft .NET Framework 2.0

* Requires Windows Powershell 1.0

* Requires Windows Installer 3.1

* Requires Microsoft Core XML Services (MSXML) 6.0

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Instructions

1. Download the executable specific to your OS architecture, 32 or 64bit.
2. Copy the file to the system having the problem.
3. Double-click the executable to launch the report gathering tool.
4. Accept the Microsoft License Agreement.
5. Follow the steps as guided by the Wizard.